At Glenmary Reserve Meats, it is our goal to provide the highest quality customer service. We thoroughly inspect every package of beef and seal every box with care before shipment. If there is a rare occasion that you are not satisfied with your order please email us immediately (within 24 hours of delivery) at firstname.lastname@example.org, and we will do our best to make right on the wrong. Due to our products being perishable, we do not accept returns.
We currently ship to physical street addresses in the United States via UPS Priority Mail Express. We print our shipping labels directly from Shopify, therefore we are not responsible for incorrect or incomplete shipping addresses.
Our cuts of beef are individually frozen and packaged. We ship using ice packs in an eco-friendly insulated package. Items will arrive still frozen, partially thawed or still chilled. As long as your beef is still cold, it is safe to eat. If it's warm at the time of delivery, please contact us.
We currently ship orders on Mondays and Tuesdays (holidays excluded). Orders received by midnight will be shipped on the next available shipping day. Due to the perishable nature of our products, we cannot be held liable for the product after delivery time; you will receive order updates to the email used during checkout and buyer is responsible for properly receiving and refrigerating their package. For questions about RUSH shipping, please contact us.
Beef Pickup Policy
We offer free pickup for your beef order if you are local.
* If you choose to pick up your order, please contact us at email@example.com to schedule a pickup time.
Glenmary Reserve Meats values our customers and respects your privacy at all times. We collect information about you through our online shopping cart website in an effort to improve your shopping experience and to communicate with you about our products, services, and promotions. We do not share your personal or financial information with 3rd party companies.